Return And Exchange

Easy Returns and Exchanges

At Chuckles, we strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, our return and exchange policy makes it easy to address your concerns. Please read the following information to understand our process and guidelines.

How to Return or Exchange an Item

  1. Contact Us

    • Reach out to our customer service team within 7 days of receiving your order for returns and within 3 days for exchanges. You can contact us via email at contact@chuckles.store or call us at 7903622121. Provide your order number and a brief explanation of why you are requesting a return or exchange.

  2. Prepare Your Item

    • Ensure the item is in its original condition, unworn, unwashed, and with all tags attached. Pack the item securely in the original packaging or a suitable alternative to prevent damage during shipping.

  3. Ship Your Item

    • Once your return or exchange request is approved, we will provide you with a return shipping address. Please ship the item back to us using a trackable shipping method. Keep the tracking number for your records.

  4. Inspection and Processing

    • After we receive your returned item, we will inspect it to ensure it meets our return policy criteria. Once approved, we will process your refund or exchange as requested.

Refunds

  • Refund Process:

    • Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to be processed and reflected in your account after we receive and inspect the returned item.

  • Shipping Costs:

    • Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a mistake on our part (e.g., wrong or defective item).

Exchanges

  • Exchange Process:

    • If you wish to exchange an item for a different size, color, or design, please specify the details in your initial request. Once we receive and inspect the returned item, we will ship the replacement item to you at no additional cost.

  • Availability:

    • Exchanges are subject to product availability. If the requested item is not available, we will issue a refund or allow you to choose an alternative product of equal value.

Non-Returnable Items

Certain items are non-returnable, including:

  • Custom or personalized items
  • Gift cards
  • Items marked as final sale

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with your order number and a photo of the issue. We will arrange for a replacement or refund at no additional cost to you.

Contact Us

If you have any questions or need further assistance, please do not hesitate to contact our customer service team:

Thank you for shopping with Chuckles. We value your business and are committed to providing you with the best possible shopping experience.